General Work That Can Be Handled By Remote Employees
Customer Support
Answer customer inquiries via email, live chat, or phone, providing relevant information.
Process service requests, complaints, or feedback from customers.
Track and manage ongoing customer support tickets to ensure timely resolutions.
Social Media Management
Create, schedule, and post content on social media platforms (Facebook, Instagram, LinkedIn, etc.).
Engage with followers, responding to comments, direct messages, and mentions.
Monitor performance metrics (likes, shares, comments) and adjust content accordingly.
Email Management
Sort and prioritize incoming emails, highlighting urgent or important ones.
Respond to routine emails, such as appointment confirmations or general inquiries.
Flag or forward emails to the appropriate team members when needed.
Documentation
Organize digital files, such as contracts, proposals, reports, and client correspondence.
Set up cloud storage or shared folders for easy access to business documents.
Maintain version control of important documents to ensure up-to-date copies are available.
Manage Calendars
Schedule meetings, appointments, and calls, ensuring there are no conflicts.
Send reminders and confirmations for upcoming appointments or deadlines.
Manage rescheduling or cancellations and ensure the calendar is updated accordingly.
Market research
Conduct market research to gather insights on industry trends, customer behavior, and competitor offerings.
Analyze data from industry reports or surveys and summarize findings for decision-making.
Monitor competitors’ activities, such as product launches, marketing strategies, and pricing.
Whats app and SMS
Reply to leads promptly
Send holiday messages
Maintain relationships
Provide information
Live Chat Support
24/7 live chat support
Provide information to live website visitors
Warm new leads
Manage websites
Upload content
Edit content
Client Surveys
Create surveys
Create survey campaigns
Organize survey data
Customer Support
Provide support to clients
Work on holiday hours
Update on urgent issues
Customer Follow up
Touch base with hot leads
Ask clients to leave positive review
Ask clients for referrals
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